KBT Vocational School is a unit at Competence center for lived experience and service development (KBT). 70 percent of the paid staff has experienced to have own severe mental or substance challenges and received services because of this. KBT has stated that experience-based knowledge is as important as traditional, professional knowledge when working to develop services. A main objective is to ensure that the users’ experiences are documented and taken into account in the development of health services and institutions, and to be a center of competence for service users and organizations representing this group; carrying out evaluations and collaborate with scientific institutions. KBT emphasizes innovation and cooperation, which is practiced through a variety of methods, like the dialogue-based method of evaluation. The overall mission for KBT is to improve health services through using lived experience by service receivers as well as providing formal studies within mental health and substance abuse.